Course Listing and Price List

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Please see below our course listings click on the image to access all full course pages and details

Construction Courses

Level 1 Health and Safety in a Construction Environment (For Green CSCS Card) All online Includes: Course, Proctored Exam and Ofqual Certificate

All online includes course, online proctored remote invigilated exam and Lantra Awards Certificate was £125 now £99 with no VAT

CSCS Green Card Package Includes Level 1 Health and Safety in a Construction Environment Plus CITB Touch Screen Test and Green CSCS Card Application and Card

CSCS Green Card Package Includes Course Exam CITB Test and Green Card all inclusive package was £225 now £185 with no VAT

Working at Heights 4 Courses

Titles included An Introduction to working at heights (RoSPA) Working at Height-Scaffold and Scaffold Towers (RoSPA) Working at Height with access equipment, Ladders and Stepladders (RoSPA) Working at Heights roofs and fragile surfaces(RoSPA

Managing Electrical Safety 5 Courses

Managing Electrical Safety – Principles of Electricity and its Effects (RoSPA). Managing Electrical Safety – Controlling Electrical Hazards (RoSPA). Managing Electrical Safety – Identifying High Risk Electrical Hazards (RoSPA). Managing Electrical Safety – Inspection, Test and Maintenance (RoSPA). Managing Electrical Safety – Live Overhead and Buried Power Lines (RoSPA).

Abrasive Wheels Safety Training

Online Training on the safe use of Abrasive Wheels

Staying Safe with Workplace Transport Training Package

All you need to stay safe with workplace transport 3 Interactive e-learning modules Driver safety Awareness Managing Workplace Transport Health and Safety Risks Safe Working with Workplace Transport

Online Certified Food Safety Courses Catering, Manufacturing and Retail

Level 1 Food Safety for Catering

The Level 1 Food Safety for catering course and certificate provides all the necessary training required by workers and employees who handle and serve packaged food products and or low risk food items under supervision.

Level 2 Food Safety for Catering

Ensuring that any food served is safe to eat is the primary objective of food safety. This course will train food handlers in the safe preparation and serving of food. It covers all the necessary legislation ,processes and procedures to ensure that food is safe for the consumer. Who is this course for: This level 2 food safety course is for food handlers working in Restaurants, Takeaways, Pubs, Cafes, Guest Houses, Hotels, Schools, Works Canteens, Nurseries, Care homes or anywhere, where food is prepared or handled

Level 3 Supervising Food Safety for Catering

This Level 3 Food Safety for Catering course provides supervisory training regarding proper food hygiene practices and processes it covers legal responsibilities and their role in managing themselves and other employees and food handlers in the preparation, production, cooking, storage and serving of food. Ensuring that food is safe to eat. It also covers how to implement the basics of a HACCP food safety management system. Who is this course for This level 3 food safety course is for Senior Managers Chef’s, Business owners and those in a supervisory position overseeing and managing kitchens, food establishments and overseeing other food handlers.

Level 1 Food Safety for Manufacturing

This Level 1 Food Safety for Manufacturing course is designed for employees and operatives being supervised by a L2 Food Safety certified person. It is for workers who are handling or processing lower risk food ingredients packaged food or raw ingredients including fruit, vegetables and meats.

Level 2 Food Safety for Manufacturing

This Level 2 Food Safety for Manufacturing training programme and certificate is for all workers involved in the Manufacturing of Food. Ensuring that our food is safe to eat is of paramount importance. Therefor it is essential and a formal requirement that all workers in Food Manufacturing are properly trained regardless of their position in the business or organisation. This training fulfils that requirement. This course is delivered in English but can be auto translated into the following languages Bulgarian, Hungarian, Latvian Lithuanian, Polish, Portuguese Romanian, Russian & Slovak

Level 3 Supervising Food Safety For Manufacturing

This Level 3 Food Safety for manufacturing course provides supervisory training regarding proper food hygiene practices and processes it covers legal responsibilities and their role in managing themselves and other employees and food handlers in the preparation, production, cooking, storage and serving of food. Ensuring that food is safe to eat. It also covers how to implement the basics of a HACCP food safety management system.

Level 2 Understanding HACCP

HACCP is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product. Since 2006 HACCP has been part of food safety law in the UK. This course will give the learner a basic understanding of HACCP and how to complete their role in HACCP correctly. This Level 2 course is the recommended level for those who don’t have HACCP Management responsibility

Level 3 Award in Managing HACCP

This level 3 course in Managing HACCP is designed for Managers, Supervisors and those who play a key role in the design, management and implementation of HACCP Systems. This course will trainer the learner in the principles of HACCP, How to design and Implement a HACCP Plan, Pre Requisite Programs as part of the HACCP System and dealing with HACCP documentation

Allergic and Food Intolerant Customers

This course aims to help you to understand what allergens are, their impact on people who are affected by them, the law relating to allergens and how they should be managed during food preparation and handling.

Allergen Awarenesss for Food Manufacturing

This course is for anyone working in food production, who serves or handles food in all types of food businesses. It will train the candidate on how to comply with current food safety legislation and how to identify and control allergenic hazards. Preventing harm to consumers this includes all personnel working in food production and other food businesses who serves or handles food. This also includes engineers contractors and temporary staff who all should be given training in Allergen awareness

Food Safety for Catering Induction Package

This comprehensive food safety induction package includes Food Safety Essentials 2 hours, Level 2 Food Safety for Catering 7 hours, Allergenic and Food Intolerant Customers 1 hour.

The Award in COSHH in the Food Industry

Chemicals used in the workplace including regularly used and common well known ones contain some powerful ingredients. Without controls and processes including PPE (personal protective equipment) these can cause and trigger harmful effects. Toxic fumes Micro Organisms and Mists and dusts can also cause reactions including skin irritations and dermatitus, infections and after long exposure cancer. In addition employees and customers can have allergenic or sensitive reactions to everyday substances so an understanding of COSHH is vital to all businesses and organisations. This course will train candidates in COSHH and how to work safely and implement the necessary controls and processes

TACCP and VACCP

This TACCP and VACCP Level 2 Training programme online will give employees and managers working in all sectors of food including retail, manufacturing or catering environment information and knowledge on the implementation of a reliable TACCP & VACCP risk management plan and process into their food businesses and organisations

An Introduction to Alcohol Licensing

If someone works in a business that involves the retail sale or supply of alcohol it will, whatever their role, be essential that they understand the consequences of alcohol consumption, how to handle those consequences and the legal aspects of licensing the sale and supply of alcohol. This course aims to provide an introduction to all these areas of alcohol sales and licensing

Online Certified Health and Safety Courses

Health and Safety Essentials package 8 courses

An Introduction to Health and Safety at Work (Rospa Approved) Fire Safety and Evacuation (Rospa Approved) An Introduction to Risk Assessment (Rospa Approved) An Introduction to Basic First Aid Health and Safety ebytes 8 short videos Safe Manual Handling (Rospa Approved) Slips Trips and Falls (Rospa Approved) Staying safe with Display Screen Equipment 4 Modules

Abrasive Wheels Safety Training

Online Training on the safe use of Abrasive Wheels

Safe Manual Handling

More than one third of all reportable ‘Over Three Day’ injuries, and nearly 10% of ‘Major Injuries’ are associated with manual handling – the transporting or supporting of loads by hand or by bodily force. Many injuries are not immediate and obvious, but are cumulative resulting from repeated exposure to manual handling operations. For workers this high rate of injury is highly significant since such accidents and absences lead to potential loss of earnings, missed opportunities and usually significant pain or discomfort. By taking a look at how manual handling risks arise and how to reduce or eliminate the likelihood of injury in different work environments, this course will help the learner to avoid joining future Health and Safety Executive injury statistics

An Introduction to Managing Health and Safety (RoSPA)

Ensuring the health and safety of employees is one of the prime responsibilities of any organisation. Failing to do so represents a moral, ethical and commercial shortfall that can, and will, have disastrous results for both the organisation and thepeople who work for it.

Fire Safety and Evacuation (Rospa Approved)

Fire is probably the biggest risk to life that most people face in the workplace. It is, therefore, amazing that many people have little or no idea about the common causes of fire, how to deal with them and how to escape safely from the scene should a fire occur. This course deals with all three of these vital subjects, and successful completion of the course could literally be the difference between life and death.

An Introduction to Health and Safety at Work (Rospa)

As someone responsible for health and safety it probably surprises you how cavalier people can be about workplace health and safety, especially in apparently safe environments such as an office. This course underlines the very real risks that exist in all workplaces, whilst reinforcing the personal responsibilities laid down by law. It also addresses the learner’s attitude to health and safety, and discusses in overview the type of risks they face. This course helps the learner to recognise health and safety as a real workplace issue.

Staying Safe with Workplace Transport Training Package

All you need to stay safe with workplace transport 3 Interactive e-learning modules Driver safety Awareness Managing Workplace Transport Health and Safety Risks Safe Working with Workplace Transport

Slips, Trips and Falls (Rospa Approved)

The Health and Safety Executive states that over one third of all major injuries reported to them each year are the result of a slip or trip leading to a fall. Slips and trips are the most common causes of non-fatal major injuries in both the manufacturing and service industries, and account for over half of all reported injuries to members of the public on business premises. These statistics provide powerful proof of the dangers presented by slips, trips and falls and this course will enable the learner to protect themself, colleagues and visitors in their workplace. This course is a crucial first step in making the workplace safer, and creating accident-related cost-savings for the learner’s organisation.

RSI Repetitive Strain Injury (RoSPA)

Any RSI is painful and, in some cases, highly debilitating. It can lead to an inability to do certain jobs, or even work at all. For the individual this can have physical, mental and financial costs, whilst for the organisation it can mean the additional costs of staff cover, recruitment and job training

Staying Safe in Confined Spaces (RoSPA)

Every year in the UK people are killed whilst working in confined spaces. Accidents occur across a broad range of industries, and rescuers operating without proper training or equipment are frequently among the victims. The hazards involved in such work are serious, and the risks invariably high, so appropriate training is vital – and a legal requirement.

Staying Safe with Hazardous Substances

This course enables learners to identify hazardous substances, deal with them safely and take appropriate steps in the event of mishap.

Staying Safe with Noise (RoSPA)

The effects of noise on hearing can be profoundly damaging, often resulting in permanent hearing loss. Not only is this morally and ethically undesirable for any organisation, it can also result in significant financial penalties and personal injury claims. This course will help the learner to understand how his or her hearing works and how it is affected by excess noise. It will also mean that the learner will be able to recognise noise risks and put in place appropriate safety precautions. Following this course an employee will be able to recognise noise risks and act proactively to prevent harm occurring

Staying Safe with Electricity (RoSPA)

Very often accidents at work involving electricity result from a casual attitude arising from familiarity. By requiring employees to undertake this course employers will ensure that they are both reminded of basic safety precautions and acquire up to date knowledge of health and safety best practice.

Staying Safe with Display Screen Equipment

Millions of people in the UK now use display screen equipment for a significant part of their work, and this rapid growth in the use of both fixed and mobile forms of DSE has been accompanied by increasing concerns about an associated range of health and safety problems.

An Introduction to Basic First Aid

There are a number of reasons why first aid is so important, such as encouraging general safety, preventing casualties’ conditions from worsening and, ultimately, saving lives. Ideally, everyone would have a basic knowledge of what first aid is, why it is important, how to apply it and what do to in an emergency. This course describes what first aid is and why it is important. It also provides sufficient information for the user to be able to apply first aid safely and effectively to different types of casualty.

Introduction to Risk Assessment

Having completed this course the learner will be able to carry out an effective health and safety risk assessment. Any person for whom responsibility for the health and safety of others forms part of their job description needs to know how to carry out a risk assessment. To be given this responsibility without complementary training is daunting for the individual and almost certain to lead to errors and omissions when risk controls are decided. Completion of this course will ensure that such individual possess the key skills and knowledge necessary to enable them to carry out an effective risk assessment.

Risk Assessment for Managers

Employers must carry out risk assessments in respect of all significant workplace hazards, and failure to comply with this legal requirement can result in prosecution and heavy penalties. Such prosecutions rarely arise from any wilful intention to break the law but rather through an ignorance of the legal requirements, or a lack of understanding of how to carry out the assessments, how detailed they should be and how they should be recorded. Having completed this course the learner will feel competent and able to conduct risk assessments effectively and to appropriate standards.

COSHH Awareness Rospa Approved

Many businesses use hazardous substances as part of the process of manufacture, whilst some produce such substances as a result of those processes. By definition, such substances can cause harm to employees, contractors and other people. The Control of Substances Hazardous to Health Regulations 2002 (COSHH) create the general requirements for employers to protect employees and other persons from the hazards created by hazardous substances used in the workplace through the use of risk assessment, control of exposure, health surveillance and incident planning. This course provides an awareness of the essential COSHH requirements for those working with, or potentially affected by, hazardous substances.

Accident Reporting (Riddor)

This online RIDDOR Training Course provides an insight into what information is required under the RIDDOR legalisation. It will inform you of what types of incidents need reporting at work, why these are reportable, and how to maintain and update accident reporting records.

Health and Safety ebytes package 8 short videos

8 Short ebytes videos on health and safety.

Managing Electrical Safety 5 Courses

Working at Heights 4 Courses

An Introduction to Legionella Awareness and its control

This course is designed as an introduction to the health risk presented by the Legionella bacteria, and in particular Legionnaires’ Disease, which is a potentially fatal form of pneumonia. Course Content • List the conditions that allow Legionella bacteria to grow and multiply • State the types of water systems that potentially pose a risk • Describe the people most at risk • Explain how to assess and control the risk

Protecting The Environment at Work and Home (RoSPA)

The healthy functioning of our planet’s ecosystems – our air, water, and land – and the vast diversity of life on Earth is essential. To achieve this everyone needs to understand how they can avoid pollution and waste, protect watercourses, promote biodiversity and sustain natural resources. This course will enable learners to identify the causes of pollution and waste, minimise negative impacts to the environment and enhance the health and functioning of ecosystems where they live.

Certified Online Fire Safety Courses

Fire Safety and Evacuation (Rospa Approved)

Fire Prevention and Evacuation

Employers are responsible in law for both fire prevention and the safe evacuation of employees in the event of a fire. This course will ensure that employees have the necessary knowledge to play their part in cooperating with their employer in the implementation of fire safety in the workplace

Fire Warden Training Online

This online Fire Warden training course has been specifically developed to train nominated or elected people or employees who have agreed to take on the responsibility for being a Fire Warden within their organisation. It will train them on the basics of fire and fire safety how to tackle a fire and what to do in an emergency It will train them on the role of the fire warden and their responsibilities in the event of a fire

Lantra Awards Courses

Level 1 Health and Safety in a Construction Environment (For Green CSCS Card) All online Includes: Course, Proctored Exam and Ofqual Certificate

All online includes course, online proctored remote invigilated exam and Lantra Awards Certificate was £125 now £99 with no VAT

CSCS Green Card Package Includes Level 1 Health and Safety in a Construction Environment Plus CITB Touch Screen Test and Green CSCS Card Application and Card

CSCS Green Card Package Includes Course Exam CITB Test and Green Card all inclusive package was £225 now £185 with no VAT

Level 1 Health and Safety in a Construction Environment (For Green CSCS Card) All online Includes: Course, Exam at our Test Centre in Wincanton

Level 1 Health and Safety in a Construction Environment (For Green CSCS Card) All includes online course, invigilated exam at our Wincanton Test Centre and Lantra Awards Certificate Ofqual Qualification number 60320722 After checkout you will be emailed instructions and login details on how to complete and access the course and book your exam at our Wincanton Test Centre was £99 now £85 no VAT

Level 2 Award in the Safe Use of Pesticides Ofqual Qualification Number 601/5977 Includes Course, Proctored exam and Ofqual Certificate

This qualification will provide you with the mandatory unit – Principles of the Safe Use and Application of Pesticides – needed before doing any other pesticide qualifications. £130 (No VAT) After checkout you will be emailed instructions and login details on how to complete and access the course and book your exam

Level 2 Award in Animal Transport by Road - Short Journey Ofqual Qualification number 501/1738

Become qualified in transporting animals with our nationally recognised Level 2 qualification includes course, exam and ofqual certificate £160 (No VAT) After checkout you will be emailed instructions and login details on how to complete and access the course and book your exam

Rodent Control on Farms (Lantra)

This course focuses on both preventive and curative methods of rodent control. It will teach learners how to use the most efficient and safe method of control whilst minimising damage to the environment. After checkout you will be emailed your logins and instruction on how to complete this course £61.95 (No VAT) Upon successful completion, a Lantra certificate of training will be available to download and print.

Responsible and Effective Control of Commensal Rodents (Lantra)

This is an integrated training and assessment course. You'll receive a certificate of training once it is completed. This is now a requirement for anyone wishing to work in pest control. this course will guide you through the key legislation and safety issues. You'll learn about the biology and behaviour of rodents. After checkout you will be emailed your logins and instruction on how to complete this course £61.95 (No VAT) Upon successful completion, a Lantra certificate of training will be available to download and print.

Professional Wasp and Bee Control (Lantra)

This course covers safe and effective methods of wasp and bee control. The course will help people plan and carry out effective wasp and bee control and management. The course focuses on the biology and behaviour of these insects, their habitats and the reasons for their control. The course also highlights some of the risks of insect control and the positive and negative impacts of wasp and bees. After checkout you will be emailed your logins and instruction on how to complete this course £50.95 (No VAT) There are five modules in this course. A minimum score of 70% is required to pass it. Upon successful completion, Upon successful completion, a Lantra certificate of training will be available to download and print.

Professional Bed Bug Control (Lantra)

The course will help people plan and carry out effective bed bug control and management. It focuses on the biology and of the insects, their habitats and the reasons for their control. Plus, the course also highlights some of the risks of bed bug control. There are five modules in this course. A minimum score of 70% is required to pass it. After checkout you will be emailed your logins and instructions on how to complete this course £50.95 (No VAT) Upon successful completion, a Lantra certificate of training will be available to download and print.

Certified Online Health and Social Care Courses

Health and Social Care Comprehensive Online Training Package

16 Quality Interactive e-learning modules with ebooks. Duty of Care, Child Neglect and its Causes, Understanding Your Role in Health and Social Care, Personal Development for Workers in Health and Social Care, Equality and Diversity in Health and Social Care, Effective Communication in Health and Social Care, Privacy and Dignity in Health and Social Care, Fluids, nutrition and food safety, Mental Health, Dementia and Learning Disability, Safeguarding Adults in Health and Social Care, Safeguarding Children in Health and Social Care, Basic Life Support, Health and Safety in Health and Social Care, Handling Information in Health and Social Care, Infection Prevention and Control.

Duty of Care

Duty of Care’ involves the promotion of wellbeing – that is the positive way in which a person feels and thinks of themselves - and making sure that people are kept safe from harm, abuse and injury.

Child neglect and its Causes

The neglect of children and young people by their primary caregivers is a significant issue that has a damaging effect on the development of affected children in both the short and long term.

Understanding your role in Health and Social Care

No one can be expected to perform well in their job if they don’t fully understand what that job is! Workers in health and social care are no exception – indeed, understanding their job role is arguably much more important than in many other occupations. In this course we explore how to make sure job role and responsibilities are fully understood, what those responsibilities are likely to entail and how they impact on relationships with the people being supported, employers, members of the care team and the individual themselves.

Personal Development for workers in Health and Social care

Personal development is a lifelong process that enables you to continuously check and improve your skills. In this course we will look at what a development plan is and how it can help you develop and grow. In this course we explore how to make the most of personal development and the impact it can have on you

Equality and Diversity in Health and Social Care

Equality and diversity are crucial to the practice of successful health and social care because they ensure that the services provided are not only accessible to everyone, but are provided in a way that promotes dignity and respect. They also ensure that care is focused on the individual, rather than having it provided in a ‘one size fits all’ package. This course aims to ensure that the learner understands what is meant by equality and diversity, and how it should be implemented within the context of health and social care.

Person Centred Practice in Health and Social Care

Health and social care professionals provide the highest quality of care by developing strong partnerships between themselves, the individuals for whom they care and the other services that provide care and support. Person-Centred Practice, with its focus on providing personalised care that treats people with compassion and respect, provides a framework that enables health and social care professionals to create effective relationships between all parties. This course aims to ensure that the learner understands what Person-Centred Practice is, why it is important and what constitutes best practice in its implementation.

Privacy and Dignity in Health and Social Care

Privacy and dignity are immensely important to us all throughout our lives, whatever our age or physical or mental ability. Being able to maintain privacy and dignity has a profound effect on self-esteem, confidence and the ability to function within society. Invasion of privacy, or an attack on dignity, produces different reactions in different people – it may be annoyance or embarrassment, or a feeling of being ignored or considered irrelevant. Whatever the reaction, it will be negative and damaging.

Fluids,Nutrition and Food Safety

In this course we consider the importance of a balanced diet, and its significance for those receiving care or support. We also take a look at the very important subject of food safety, which requires us to ensure that the food people eat is not going to cause them harm.

Safeguarding Children in Health and Social Care

Child abuse is any action by another person – whether an adult or another child – that causes significant harm to a child. This harm can be physical, sexual or emotional. It can also involve a lack of love, care or attention since neglect, whatever form it takes, can be just as damaging to a child as physical abuse. Safeguarding children from abuse or neglect is everyone’s responsibility, and when a worker in health and social care encounters children during their day-to-day work, it’s part of their job to make sure that their wellbeing is safeguarded. This course aims to ensure that the learner is able to recognise all forms of abuse and neglect, understands the effects of child abuse, and knows what action to take should they encounter it

Basic Life Support in Health and Social Care

Basic life support is a level of medical care which is used for victims of life-threatening illnesses or injuries until they can be given full medical care at a hospital. In this course we explore how to administer basic life support correctly. • Administering CPR • What is basic life support for adults and children • Clearing obstructed airways (adults and children)

Handling Information in Health and Social Care

Confidentiality is an important right of people who receive care and support. It is part of the relationship of trust that individuals have with healthcare support workers and adult social care workers. Information about an individual should not be shared with anybody else, even the person’s family or friends, without the individual’s permission. You must ensure that you protect private information from accidental viewing or hearing. For example, if you are talking to a colleague about someone, you should consider whether other people could overhear your conversation.

Infection Prevention and Control

Infection and infectious diseases in humans are caused when harmful germs, known as pathogens, enter the body and grow. These micro-organisms are so small they can only be seen by using a microscope. For people living in care homes, infections can be serious and, in some cases, life-threatening. They can also make existing medical conditions worse. Regular contact with staff, other residents, family and friends and the shared living space all mean infection can easily be passed around. It is therefore vital to take the steps that can help prevent infection occurring. The aim of this course is to familiarise yourself with these and provide you with useful ways of preventing them.

Mental Health, Dementia and Learning Disability

Mental health problems, dementia and learning disabilities affect a substantial proportion of the UK population in any given year. It is thereforeimportant that those who work with people who suffer from, or are at risk of suffering from, these conditions can recognise typical symptoms and react with compassion and understanding.

Health and Safety in Health and Social Care

The main reason for health and safety legislation is to protect people at work and those who are affected by work activities. Legislation, or laws are in place so that everyone understands how they should act, what is acceptable and what is not. And this is something that should be taken very seriously in health and social care.

Certified Online Personal Safety and Wellbeing Courses

Handling work related stress

Work is actually very good for most people as it provides a purpose in life and a source of personal fulfilment. Work pressure can, therefore, be a positive and a motivating factor that helps us to achieve our goals and full potential. Work-related stress, however, occurs when aspects of job design – such as constant change, long hours or tight deadlines - result in work pressures of various kinds becoming excessive. This excessive pressure can leave people feeling worried, uncertain, and overwhelmed by stress. This course aims to enable the learner to understand what work-related stress is, what causes it and how to handle it effectively

Preventing Bullying in the Workplace (Rospa approved)

Bullying is responsible for 30% - 50% of all stress-related illness in the workplace and costs employers up to £2 billion in lost revenue every year. A lack of recognition and acceptance of workplace bullying results in costly damage to both individuals and organisations. One of the most widely accepted ways of reducing the risk of bullying is to raise employee awareness and provide appropriate training on how to recognise and address it. ‘Preventing Bullying in the Workplace’ can play an important part in your anti-bullying strategy by raising awareness and understanding about what constitutes bullying behaviour, what causes it and what can be done about it.

Harassment, Victimisation and Bullying

This course, which will introduce you to the subjects of harassment, victimisation and bullying. By the end of this course you will be able to: Explain the difference between harassment, victimisation and bullying Recognise how the law views harassment, victimisation and bullying Acknowledge how such behaviour could be avoided within the workplace Explain how harassment, victimisation and bullying affects people

Personal Safety in other People's Homes and Premises

A surprising number of people work in occupations that require them to work on their own either in people’s homes or in other people’s premises – examples include social workers, community nurses, home helps, sales representatives and estate agents. Sadly, for a variety of reasons, each day sees many people in these occupations subject to either verbal or physical violence or aggression. This course looks at why such violence and aggression occurs. It also enables the learner to develop skills aimed at reducing the likelihood of violence and – should it occur – limiting its outcome.

Lone Worker Types and Typical Risks

Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk because of the ever-present prospect of accidental injury or violence and aggression – the latter, for some occupations, being accompanied by the added risk of robbery or other crime. This course looks at the five key lone working occupational groups and helps the learner to identify the occupations that fall within those groups. By identifying their own, or a similar occupation, and the group into which it falls the learner is able to go on to recognise and identify with the particular risks to personal safety that apply to that occupation.

Lone Working Hazards and Risks

Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk because of the ever-present prospect of accidental injury or violence and aggression – the latter, for some occupations, being accompanied by the added risk of robbery or other crime. This course introduces the learner to the potential hazards faced by lone workers. It then considers whose responsibility it is to reduce or remove the risks associated with these hazards and, in overview, how this is done.

Handling Violence and Aggression at work

One in five people at work are attacked or abused every year just for doing their job. Teachers, doctors, nurses, carers, social workers, public transport workers, shop workers, DWP staff and many others are all at risk every working day. But there is much that employees and employers can do to reduce the number of victims – and undertaking this course is a positive first step. As a result of undertaking it learners will be able to: • Explain the causes of violence and aggression • Describe how to avoid it • State how to deal with aggressive behaviour And • State how to deal with actual physical violence

Personal Safety and Wellbeing elearning Package 8 Courses

Certified Online Management Skills Courses

Mentor 4 Managers

Mentor4Managers provides a wealth of wisdom across a wide range of workplace and soft skills. Short engaging video stories and 'How Do I' clips bring 'Just In Time' learning to life through anecdotes, experiences and personal insights, when and where managers need it.

Negotiation and Negotiation Strategies

3 Courses in the Package An Introduction to Negotiation, Negotiation Strategies 1-Strategy Basics, Negotiation Strategies 2-Psychological Strategies. There are a number of strategies you can employ to help you reach the best outcome in negotiations. This course will show you how to apply good negotiating strategies

Smarter Objectives for Managers

This course will help the learner to understand the role of objectives within the organisation, particularly the relevance of managing by objectives. The course also looks in detail at what is meant by SMARTER objectives, why each of the criteria is important and how to create objectives that meet them.

Preparing and Delivering Presentations

A successful presentation requires solid preparation to ensure that everything runs smoothly and you are able to get your message across in an effective and dynamic manner. Being able to deliver an effective presentation is a crucial skill for many people since it can be a highly effective tool when there is a need to inform, influence or persuade others. It can also be rewarding - to you as well as to the group to whom you are presenting - as there is an enormous amount of satisfaction to be had in receiving positive feedback from an engaged and enthusiastic audience.

Organising and Running Effective Meetings

The goal of anyone calling a meeting, therefore, should be to make sure those attending have a clear understanding of why they are there, what they can contribute and what the intended outcomes of the meeting are. All this whilst feeling included, motivated and respected. On the face of it this is a tall order, but this course aims to show you how easy it can be,provided you know what steps to take and how to take them.

Listening Skills and effective use of questions 7 modules

Listening Skills and effective use of questions 7 modules includes: Listening Skills, Barriers to Listening, Becoming a Better Listener, Why Questions are Important, Using Open and Closed Questions, Probing Questions, Unproductive Questions.

Appraisal Training Package 3 Courses

Appraisal Training Package 3 Courses includes: Preparing for the Appraisal, The Appraisal Discussion and Ongoing Appraisal.

Coaching and Delegation

This course is for anyone who has the role of coaching and delegating to others. Includes 2 courses the Role of the Coach and Delegation

Time Management Online Training Package

5 Courses: An Introduction to Time Management, The Importance of Setting Goals in Time Management, Time Management: Deciding Your Priorities, Time Management: Managing Disruption and Keeping Focused, Time Management: Planning and Scheduling.

Governance and Compliance Training Package 10 Courses

Includes the Following Titles A Quick Guide to GDPR, Data protection Act 2018, An Introduction to Cyber Security, Information Security, Record Management and Data Quality, The Bribery Act, Modern Slavery, Right to Work, Money Laundering, Whistleblowing.

Working With Others Management Package

This package includes 3 courses Non Verbal Communication and Body Language 5 modules, Listening skills and the effective use of questions 7 modules and working with others eBytes 9 short video modules

Recruitment and Selection Package 5 courses

Titles Included The Recruitment Process an Overview, Job analysis, job descriptions and person specifications, Attracting candidates and producing job advertisements Shortlisting candidates and selection techniques, Right to work

Non Verbal Communication and body language

This course will work through the four types of nonverbal communication people use every day. How body language can be used effectively in a wide range of situations

Legislation and HR Training package

19 Legislation and HR Training Modules Includes: Diversity and Equality, Direct and Indirect Discrimination, An Introduction to Harassment, Victimisation and Bullying, Harassment, Victimisation and Bullying in Action Activity, Maternity Leave , Paternity and Adoption Leave, Unpaid and Shared Parental Leave, Sex Discrimination, What is Disability? Disability Discrimination Reasonable Adjustments, Race Discrimination, Age Discrimination Sexual Orientation What is Religion, Belief and Non-Belief Religion, Belief and Non-Belief Discrimination Religion, Belief and Non-Belief at Work Gender Reassignment Flexible Working

Working with others eBytes 9 short videos on effectively working with others

Working with others eBytes 9 short videos on effectively working with others Tough Love – How to spot poor performance, manage it and live happily ever after Get the Picture – How to inspire creativity within your team It’s Not a Knockout – How to identify conflicts within your team, and find ways to resolve them Easy Street – The easy way to manage difficult people On The Face Of It – Explains body language Get to the Point – How to avoid the frustration of yes/no answers by asking open questions Listen Up – How to open up your ears and listen effectively The Good, the Bad and the Angry – This explains how to deal with difficult customers At Your Service – Shows examples of excellent customer service and its benefits

Information Security eBytes 8 videos

These videos introduce to the risks of cyber crime and what to do to keep you and your organisation safe and protected

The Bribery Act

Bribery blights both commerce and society in general. Its immediate victims are companies that lose business unfairly. However, bribery is so insidious that government and society are undermined and social and economic development is damaged

Customer Service Essentials

This customer service online training course is ideal for anyone who deals with customers in their role. It will train the candidate on the importance of good customer service and the positive impact this has on business results and profitability It also covers the impact of what happens when service fall short of what is required. The course also trains the candidate on personal skills and how to deliver outstanding customer service

How our courses work

Select the courses you would like to purchase from the course pages and add them to your basket.

The cost of the course includes access to the Learning Management System.This is where you launch the course monitor progress and download certificates. If you are training more than one candidate then you can nominate a manager who will be able to assign courses and monitor progress and download certificates and run reports. For more information on how the Learning Management System works please visit this page https://www.thmtraining.co.uk/learning-management-system-and-solution/

If you are a business, organisation or School and would prefer to be invoiced please call, email or message and we can arrange this for you

Volume Discounts

10+Courses 10% Discount

50+Courses 20% Discount

100+Courses 30% Discount

250+Courses 40% Discount

500+Courses 50% Discount

To get your volume discount please contact us on 07585 244671 or email tom@thmtraining.co.uk

When you checkout you can send us any additional information such as your candidates name and email addresses if you are training more than one candidate. We will then allocate your courses to the candidates. Logins to the e-learning will then be emailed. Candidates can access their learning via any internet enabled device and complete their training at their own pace. All course licences are valid for 12 months from the date of purchase

How our courses work

Select the courses you would like to purchase and add them to your basket.

If you are a business, organisation or School and would prefer to be invoiced please call, email or message and we can arrange this for you

All course certificates are available as a PDF download for candidates to print however if you need a certificate printed in full colour on quality 300gsm certificate card and posted in a stiffened envelope. We offer this service for £10 per certificate. Simply add to your basket and following checkout you will be able to complete the information form to send us any additional information

All our courses are backed by our 100% Price match Guarantee. Find the same course and assessment cheaper elsewhere and we will price match and refund the difference. So you can order with confidence knowing you are getting the best price for your training Full Details of our price match guarantee can be found on our terms and conditions page