Working with others Management Skills Package £45

Working With Others Management Package
Working With Others Management Package
This package includes 3 courses Non Verbal Communication and Body Language 5 modules, Listening skills and the effective use of questions 7 modules and working with others eBytes 9 short video modules

Who is this course for:

All members of an organisation requiring an understanding of working with others

Titles included

Non Verbal Communication and body language

  • Nonverbal Communication
  • A Background to Body Language
  • Understanding Body Language
  • Body Language in Interviews
  • Body Language for Sales

Module 1

Non Verbal Communication

Duration 20 Minutes

Did you know that we only absorb around 7% of what someone is saying through their words? Crazy isn’t it? 55% of our understanding comes from someone’s body language with 38% coming from paralanguage.
But what do those terms mean?
This course will work through the four types of nonverbal communication people use every day.

Module 2

A background to body language

Duration 10 minutes

Welcome to this course, which will introduce you to the subject of body language. By the end of this course you will be able to:

  • Use an understanding of body language to explain intuitive reactions towards others
  • Identify why interpretive skills could improve your personal communication
  • Define the term ‘body language’
  • Explain the connection between body language and ‘intuition’
  • Understand the terms ‘posture’, ‘gestures’ and ‘proxemics’

Module 3

Understanding body language

Duration 15 minutes

Welcome to this course, which will introduce you to the subject of understanding body language.

By the end of this course you will be able to:

  • Identify people’s use of body language
  • Understand what certain gestures mean
  • Acknowledge how proxemics works

Module 4

Body language for interviews

Duration 10 minutes

Having completed this module the learner will be able to assess the degree to which he or she is currently able to use body language to improve
their performance in interviews, meetings and presentations

Module 5

Body Language for Sales

Listening Skills and effective use of questions

  • Listening Skills
  • Barriers to Listening
  • Becoming a Better Listener
  • Why Questions are Important
  • Using Open and Closed Questions
  • Probing Questions
  • Unproductive Questions

Module 1

Listening Skills

Duration 10 Minutes

By the end of this module you will be able to:

  • Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management
  • List and describe the benefits of good listening for employers, managers and staff
  • Describe the communication process model
  • Relate to the human communication process when considering why a communication has proved ineffective

Module 2

Barriers to listening

Duration 15 minutes

This module will introduce you to the subject of barriers to listening. By the end of this course you will be able to:

  • List and describe the internal and external barriers to effective listening
  • Explain the negative effects of such barriers to effective listening
  • Identify the conditions and personal attitudes that legislate against effective listening

Module 3

Becoming a better listener

Duration 15 minutes

Sometimes when you are listening to a conversation,
do you find yourself thinking about the answer to
the question that’s about to be asked? Or, do you
find yourself forming an opinion and interrupting
before the speaker has even had a chance to finish
speaking?
If this is you, then you are not using good
listening skills.
Good listeners keep their ears open and their
mouths shut. This course will give you the right to
skills to listen correctly and therefore become a
better communicator.

Module 4

Why questions are important

Duration 5 minutes

Welcome to this module, which will introduce you to the subject of why questions are important. By the end of this course you will be able to:

  • Recognise the importance of using questions to improve your effectiveness in verbal communication and people management
  • Demonstrate an ability to identify specific circumstances when questioning is likely to be a productive strategy

Module 5

Using Open and Closed Questions

Duration 10 minutes

This module will introduce you to the subject of using open and closed questions. By the end of this course you will be able to:

  • Define what is meant by ‘open’ and ‘closed’ questions
  • State the purposes of asking open and closed questions
  • Differentiate between the different types of open question
  • Describe how to use closed questions to deal with avoidance behaviour
  • Describe how to use closed questions to gain commitment

Module 6

Probing Questions

Duration 10 minutes

This module will introduce you to the subject of probing questions. By the end of this course you will be able to:

  • Identify the four question types used to obtain underlying, and less obvious, information
  • Explain their form and characteristics
  • Demonstrate an understanding of their use
  • Describe the construct of a summary question and the three situations where it is used

Module 7

Unproductive Questions

Duration 10 Minutes

This module will introduce you to the subject of unproductive questions. By the end of this course you will be able to:

  • Identify unproductive question types
  • Explain the outcomes of using such questions

Working with others eBytes

  • Tough Love – How to spot poor performance, manage it and live happily ever after
  • Get the Picture – How to inspire creativity within your team
  • It’s Not a Knockout – How to identify conflicts within your team, and find ways to resolve them
  • Easy Street – The easy way to manage difficult people
  • On The Face Of It – Explains body language
  • Get to the Point – How to avoid the frustration of yes/no answers by asking open questions
  • Listen Up – How to open up your ears and listen effectively
  • The Good, the Bad and the Angry – This explains how to deal with difficult customers
  • At Your Service – Shows examples of excellent customer service and its benefits

How our courses work

Select the courses you would like to purchase and add them to your basket.

The cost of the course includes access to the Learning Management System.This is where you launch the course monitor progress and download certificates. If you are training more than one candidate then you can nominate a manager who will be able to assign courses and monitor progress and download certificates and run reports. For more information on how the Learning Management System works please visit this page https://www.thmtraining.co.uk/learning-management-system-and-solution/

If you are a business, organisation or School and would prefer to be invoiced please call, email or message and we can arrange this for you

When you checkout you can send us any additional information such as your candidates name and email addresses if you are training more than one candidate. We will then allocate your courses to the candidates. Logins to the e-learning will then be emailed. Candidates can access their learning via any internet enabled device and complete their training at their own pace. All course licences are valid for 12 months from the date of purchase.

All course certificates are available as a PDF download for candidates to print however if you need a certificate printed in full colour on quality 300gsm certificate card and posted in a stiffened envelope. We offer this service for £10 per certificate. Simply add to your basket and following checkout you will be able to complete the information form to send us any additional information

Certificate Printing
Certificate Printing
Full Colour Certificate Printed on 300gsm Certificate Card including postage in a stiffened envelope